Thank you for your interest in Red Bison!
Due to the nature of these being handmade products and glazes, small differences in size or hue may be present. Making each handmade product truly unique and individual.
We are happy to accept returns and exchanges within 30 days of its arrival date as per your tracking information. You are responsible for shipping costs on all returns and exchanges. Please note that the responsibility for safely getting items back to us falls on you.
Please let us know why you are returning the item to us, for our records. We are unable to offer refunds or exchanges for items that are returned to us in anything less than like-new condition.
If you're worried about your packaging skills, bring your items to a trusted shipper to package for you. The cost of shipping is non-refundable. Refunds will be issued only after the items are received. Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the web shop. Your store credit expires after one year.
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