Returns and care/handling of your new product
Thank you for your interest in Red Bison!
Due to the nature of these being handmade products and glazes, small differences in size or hue may be present. Making each handmade product truly unique and individual.
We are happy to accept returns and exchanges within 30 days of its arrival date as per your tracking information. You are responsible for shipping costs on all returns and exchanges. Please note that the responsibility for safely getting items back to us falls on you.
Please let us know why you are returning the item to us, for our records. We are unable to offer refunds or exchanges for items that are returned to us in anything less than like-new condition.
If you're worried about your packaging skills, bring your items to a trusted shipper to package for you. The cost of shipping is non-refundable. Refunds will be issued only after the items are received. Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the web shop. Your store credit expires after one year.
Dishwasher and Microwave Safe?
Our pottery is dishwasher safe, and microwave safe.
The exception to this is if the pottery your purchased has any GOLD accents on it (this is called a golden luster) that luster has actual gold in it, and is NOT microwave safe.
The short answer is yes, our pots are quite durable. That being said it is pottery and all pottery is breakable.
Red Bison pots don't need to be handled differently than other pottery, but we know it’s an investment and a financial commitment to purchase and replace it so use it mindfully.
If the item you ordered is in stock it will ship within 1 day of ordering. If the items is out of stock we will get it in our next kiln firing and out to you ASAP. That process can take up to 2 weeks.
We are currently not accepting custom mug orders. The investment it takes to completely design a new product is labor and time intensive, and we are currently only working on new designs for the shop.